General Terms & Conditions offers the following services according to the state of the art and with the care of a proper entrepreneur. This under the best possible protection of the interests of the customer.

  1. General terms & conditions

The General Terms and Conditions, which are published, apply to all services and goods deliveries of

Unless otherwise agreed, these terms and conditions shall be deemed to be the relevant part of the contract between and the customer.

1.2 The contracting party is Eva-Bettina Gruber (hereinafter “”).

1.3 Customers within the meaning of these terms and conditions may be individuals or consumers as well as representatives of organizations as well as entrepreneurs (hereinafter referred to as “customer”). Consumers within the meaning of the terms and conditions are natural persons who conclude contracts for a purpose that cannot be attributed to their commercial or professional activity. Representatives of organizations as well as entrepreneurs within the meaning of the terms and conditions are natural or legal persons or legal partnerships, who act on conclusion of the contract with in the exercise of their commercial or independent professional activity.

  1. Order placement

The customer receives a non-binding offer in advance of The order is placed by the customer by means of a signature and the return of the written order and the general terms and conditions. The customer can also accept the offer by confirming the offer by email. Only by the confirmation email the contract will be concluded. The offer precisely describes the services to be provided.

  1. Prices/quotation

3.1. Basically, the prices apply according to the notice on my webpage.

3.2. If the prices are announced verbally or in writing by, which are expected to be charged, the following applies:

Unless a binding price specification has been specially agreed, the cost estimates are not deemed to be guaranteed within the meaning of § 5 (2) KSchG. The cost estimates are not binding and the customer has to accept unforeseen cost overruns up to 10% of the specified fee.

Should it be the case that the costs are exceeded, then will inform the customer – if possible – in advance. and the customer will then determine the further course by mutual agreement.

  1. Cancellation policy

4.1 There is the right to cancel an individual contract for an individual service within fourteen days without giving a reason.

The revocation period is fourteen days from the date of the contract.

In order to exercise the right of withdrawal, I (Eva-Bettina Gruber) must be informed by the customer by means of a clear statement (e.g. by email) about his/her decision to withdraw from this contract. The customer can use the enclosed model withdrawal form (see point 4.2), but this is not mandatory.

To maintain the cancellation period, it is sufficient that the customer sends the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.

4.2 Sample withdrawal form
For a revocation of the contract this form can be filled out and returned to (e.g. by email):

At Eva-Bettina Gruber
Hereby I / we (*) hereby revoke the contract concluded by me / us (*) for the provision of the following service (*)
Ordered on (*)
Name of the consumer
Address of the consumer
Signature of the consumer (only when notified on paper)
(*) Delete as appropriate.

4.3 Consequences of the revocation
If an individual contract is revoked, I shall reimburse all payments received from the customer without delay and no later than fourteen days from the date on which I received the notice of withdrawal of the contract. For this repayment, I will use the same means of payment used in the original transaction, unless otherwise agreed with the customer; in no case will charges be charged for this repayment.

  1. Dates

5.1. will, as far as possible, meet agreed deadlines.

In the event of unforeseen circumstances that make it impossible to meet the deadlines, the service company will propose a new date for the service. will, as far as possible, inform the customer about delays.

5.2. If the customer is not present on the day of the agreed date, the service will be charged according to the offer at 100%. The customer can postpone the appointment until 48 hours before an agreed date.

  1. Payment

6.1. Basically, a fixed hourly rate is applied. Except – see cost estimate – we would have agreed otherwise.

The customer must settle the final amount immediately upon receipt. The terms of payment can be found in the invoice. is entitled to demand an appropriate advance payment when placing the order.

6.2. Payment is by bank transfer only to

IBAN: DE22 1001 1001 2623 4585 08
Purpose: Invoice number

6.3. Failure to comply with the specified payment period results in the following dunning run and the associated costs:

6.3.1. Reminder after the payment deadline (as stated above): no expenses!
6.3.2. Reminder after another 10 days: expenses of € 15,00
6.3.3. Reminder after another 10 days: expenses of € 25,00

After a total of 40 days from the date of invoicing, is forced to hand over the claims to a legal representative.

6.4. The customer can only set off claims of if the counterclaim is undisputed or a legally valid title exists.

  1. Seminars/workshops/lectures & consulting

7.1 Registration for seminars, workshops or lectures can be made via an online registration or by email. The conclusion of the contract and thus a right to a participation arises only after explicit confirmation of the registration by Eva Gruber e.U., which takes place by a registration confirmation by email. With the registration the participation is binding, the cancellation conditions mentioned in point 6.3 apply. Registrations that can no longer be considered will be canceled by email.

7.2 Terms of payment (seminars/workshops/lectures)
The workshop/seminar price is to be paid after sending the invoice, the payment conditions on the invoice are decisive, unless otherwise stated, the seminar price is due no later than 14 days before the seminar date. The invoice is sent with the registration confirmation by email or by post. Any discounts and bonuses granted are only valid in individual cases and/or in the promotional period. Discounts and bonuses are not compulsory; they are granted only at the discretion of the organizer.

7.3 Cancellation conditions and transfer (seminars/workshops/lectures)
The free cancellation of participation is possible upon receipt of the cancellation (in writing, by post, by email) until at least 28 days before the date of the event. In case of cancellation within 28 to 8 days before the event date a cancellation fee of 50% of the price will be charged. In case of cancellation within 8 days before the date of the event, a cancellation fee of 75% of the price will be charged. In case of cancellation on the day of the start of the course or in case of non-appearance, the entire price is due. The cancellation terms and conditions always refer to the originally booked date. When transferring to a follow-up appointment, there is no further possibility to cancel. If a substitute participant is nominated, no cancellation fees will be due; the substitute participant must be notified by email no later than 2 days before the appointment.

7.4. Event cancellation, event postponement (seminars/workshops/lectures) reserves the right to cancel events for organizational reasons, to postpone them to another date or to relocate the venue of the event. In case of cancellation of an event by, already paid fees will be refunded, in case of a date shift, the participant can cancel his/her participation free of charge. I inform the participants about cancellations or shifts at the latest 7 days before the appointment. Claims for damages (e.g. for already made travel bookings) are excluded. In case of cancellation of an event due to illness of the trainer or because of unforeseeable events there is no claim to the execution of the event. Replacement of incurred expenses and other claims against the organizer cannot be derived from this. The same applies to short-term delays or schedule changes.

7.5. Working documents (seminars/workshops/lectures)
For the seminars/workshops/lectures scripts or working documents are generally not available to the participants. Seminar documents will be handed out to the participants in the seminar/workshop in digital or printed form. Seminar documents are always included in the price unless expressly stated otherwise. The documents provided by may not be copied, photographed, reproduced or distributed without the express consent of – not even in excerpts – and are intended exclusively for the personal use of the participant.

7.6 Privacy
For internal processing the data of the registration are stored electronically and can be used by subsequently for information about events and services of

7.7 Other conditions
From the application of the knowledge acquired in the events of no liability claims against can be asserted. reserves the right to make short-term changes to the program of events. All information on event contents, times and dates are non-binding and without guarantee and can be changed by at any time, even after confirmation of registration. reserves the right to refuse to attend an event without giving reasons. The contract is exclusively governed by the law of the Republic of Austria. Place of jurisdiction is Vienna.

7.8 Consulting
When cosulting my clients, I’m applying the ISO 20700 standard.

  1. Complaints

Defects should be reported by the customer as soon as possible. For entrepreneurs the notice of defect according to the UGB applies.

  1. Customer service

For questions and complaints please contact me. I can be reached from Monday to Friday between 9am and 5:30pm by email to

  1. Place of fulfillment/jurisdiction

If the customer is not a consumer within the meaning of the KSchG, the court at the head office of is exclusively responsible for all disputes. Consumers are responsible for the court in whose district the domicile, habitual residence or place of employment of the client is located. If the client relocates his/her domicile, habitual residence or place of employment abroad after the conclusion of the contract, the aforementioned court remains responsible.